Floraland

Changes of Order

If you would like to change the flower that you ordered / delivery details / message / etc, all requests must be made at least one day before the intended self collect/ delivery date by contacting us.

Cancellation of Order

Any cancellation order must be requested one day before the intended self collect/delivery date. There is a handling fee of 30% of the amount paid on each refund made.

Substitution
Flowers are seasonal. In the event of certain flower types or colours may be unavailable on the specific delivery day. All these mean that recreating the exact bouquet or arrangement pictured on the website may not always be possible. When substitution is necessary, we will strive to ensure that the final bouquet or arrangement closely resembles what you see on the website.

For filler flowers, we will go ahead and substitute with flower types of equal/greater value while ensuring that the look and feel of the bouquet/arrangement remains the same.

But if the focal flowers are unavailable, our team will be able to call to inform you before starting work on your bouquet. We may then suggest a substitution of flowers.

Every effort will be made to maintain size, shape, and overall colour schemes of a bouquet or arrangement, but there may be some variance due to designer interpretation.

Should a certain food item be out of stock, we will replace it with something of equal or higher value. The same applies for products such as a wicker basket or a plush toy bear. We thank you for your understanding in this.