Floraland

Please ensure that you have included the complete and accurate delivery information before payment made. This is to ensure that the recipient is available to receive the flowers when they are delivered. It is your responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation.

Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the provided address for a maximum of 10 minutes before moving to the next deliveries. In the event that a delivery has to be rescheduled or re-routed, a re-delivery fee will apply.

Floraland will not accept responsibility for late/non-delivery under the following conditions:

Incorrect/incomplete delivery address given.
No such person at the delivery address.
Recipient not present during stated delivery hours at delivery address. Eg: recipient on leave / MC when delivering to an office address and receptionist refusing to grant access into premises or sign off for him/her.
Recipient not picking up the phone to accept the order.
No valid contact number given.
For redirection and redelivery of orders, there will be a surcharge of RM 20 per trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address.