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- Our standard delivery service are completed between 10.30am - 5.30pm.
- We do not provide specific time deliveries, this is to maintain fairness to all of our customers and in order to maintain the efficiency in our operations.
- We require buyers to provide us with the receiver's contact number in order to get in touch with the receiver upon the collection of delivery. If by any change that our dispatcher could not locate the receiver after several attempts, Sugardust and our collaborative dispatchers will not be liable for the failed delivery.
- We do not guarantee the delivery to be on time. This is especially in the events of unforeseen circumstances such as weather and natural disaster.
- We will not be responsible for any late delivery due to adverse weather conditions, incomplete or incorrect delivery addresses, and any other causes beyond our control.
- Orders are delivered once, if the recipient is not around to receive, the flowers/ bouquet will be retired to Sugardust. A notice will be send out to inform the recipient/sender that flower/ bouquet have drive to be delivered. Recipient/Sender could choose to pick up from Sugardust or to be delivered. Sender are responsible to bear any delivery cost for second delivery attempt.
- Our delivery area covers Klang Valley and Selangor only.
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