Scentales

Our deliveries are on Monday to Saturday, except for any public holidays.

We do not provide specific time deliveries to maintain fairness to all our customers. Save for circumstances specified under section ‘6.5 Adverse weather conditions’ and ‘Force Majeure’ in these Terms and Conditions, all deliveries will be completed at the time as specified under the section ‘Same Day Delivery’ and ‘Advanced Booking’ below.

When placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of the recipient as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.

No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you.

In the event that a delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed and leave our office due to the perishable nature of the products.

** Non-delivery **
1) In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:

For delivery to office, we will deliver to the receptionist or order recipient’s colleague;
For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;
For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.
(collectively “Alternative Recipients”).

Please note that the delivery to the Alternative Recipients is subject to the acceptance and the availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

2) In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

3) In the event of a non-delivery other than the event(s) as specified in paragraph (2) and (3) under section "Non-delivery", please contact us at hello@thefloristmarket.com . It is your responsibility to contact us within one (1) day of the scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.

** Delivery Area **
Scentales only delivers within Kuala Lumpur and selected areas in Selangor at this moment. We do not deliver to PO boxes.

** Same Day Delivery **
For an order placed on the same date as delivery date (“Same Day Delivery”), order and payment must be submitted before 1pm on the delivery/order date. For Same Day Delivery, all deliveries will be completed between 1pm to 6pm.

** Advanced Booking **
For an order placed one (1) day or earlier than the delivery date, all deliveries will be completed between 11am to 6pm.

** Adverse weather conditions **
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.