Bloom.com.my

Production
* Product pictures are shown for illustration purpose only. Fresh cut flowers might not fully bloom upon delivery.
* The color tones & sizes of flower buds might be slightly different from the pictures shown, depending on how the flowers are grown.
* However, the value of the products are equivalent to items ordered.

Complaint / Feedback
* In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items or latest to be 12 hours from the time we delivered as most of our products are perishable.
* Kindly keeping the products in original packaging/layout & do not proceed with any alteration/remove/dispose of structure/ingredient on it. We might need to collecting back the product delivered. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient.

Substitution
* Flowers, Fillers/sub-flowers, Non-flower items (e.g. baby gifts/boxes etc) :-
o We reserve the right to substitute any of the items based on availability to the most similar one which is available at the date of the order or delivery.
o We ensure that items replaced will be either equivalent or in a higher value.
* Soft toy products :-
o In most cases, the design of soft toy will be same as published but it might be a difference on the clothes or colour. It is due to our production team will randomly pick among same series of soft toy according to stock availability.
If you need specific colour due to specific reason, kindly contact us to check further and confirmation before you placing an order.
o Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.