Bloom.com.my

* Production *
- Product pictures are shown for illustration purpose only. Fresh cut flowers might not fully bloom upon delivery.
- The color tones and sizes of flower buds might be slightly different from the pictures shown, depending on how the flowers are grown.

* Substitution *
- Flowers, Fillers/sub-flowers, Non-flower items (e.g. baby gifts/boxes etc) :-
We reserve the right to substitute any of the items based on availability to the most similar one which is available at the date of the order or delivery. We ensure that items replaced will be either equivalent or in a higher value.
- Soft toy products :-
In most cases, the design of soft toy will be same as published but it might be a difference on the clothes or colour. If you need specific colour due to specific reason, kindly contact us to check further and confirmation before you placing an order. Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.

* Complaint/Feedback *
- In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products in order for us to initiate the investigation as most of our products are perishable.
- Kindly keeping the products in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collecting back the product delivered) the cause of issue. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient or we only received the complaint/feedback 12 hours after the time product delivered.