Bloom.com.my

Thank you very much for your feedback and we are very sorry for the inconvenience caused. Kindly allow us to reply and explain to your concern. Regarding the changes of Soft Toy’s (Bear) design, we had stated it on our Terms and Conditions page(https://thefloristmarket.com/vendor/bloom.com.my/terms).

* Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.
* In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items or latest to be 12 hours from the time we delivered as most of our products are perishable.

Order status :
10/04/2024 11:03 PM : Order received for delivery on 12/04/2024

11/04/2024 : Production. We found that the Bear published(Clothes with Love drawing) left last pcs and not in good shape. Due to time constraints (Internal targeting delivery: by 2pm on 12/04/2024), we replaced it with a higher value Bear which is holding Love pillow with the wording of (I Love You). From our point of view, the meaning of ‘Love’ is broad and not limited only to couples.

12/04/2024 1:40 PM : Delivery done

14/04/2024 : Review submitted (We didn’t receive any feedback from you about your dissatisfaction beforehand)

Last but not least, we admit that there is room for improvement on our end and we are happy to proceed with compensation or replacement if you reach us out within 12 hours from the time the recipient receives it. Thank you and once again, we are sorry for the inconvenience caused.