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ARTISAN BOUQUET is all about creating moments of happiness. At ARTISAN BOUQUET, we take pride in going at great lengths to find the most luxurious fresh flowers and deliver them right to you

Flowers are highly perishable items. There will be no returns acceptable. Returns will only be made if the flowers in more than 60% poor shape or forms.

In the event that flowers are not available at the time or order, Giftseries reserves the rights to substitute them with other flowers.

Flowers are unique. The color tones and shades would always differ to some degree due to nature. Your bouquet/stand will not look exactly the same as shown in the pictures due to their nature and all visual is only illustrative of the color theme and style.

If you would like to change the flower that you ordered / delivery details / message / etc, all requests must be made at least one day before the intended self collect/ delivery date by contacting us.

Our deliveries are on Monday to Saturday, except for any public holidays. Please take note that time specification is NOT available. Delivery will be completed within 11am-6pm.

Kindly take note when placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of recipient and sender hence we can notify you in the event if any delivery problems are encountered.

In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of item(s) from the Alternative Recipients, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.
In the event that the item(s) are not delivered due to incorrect delivery details, we will not be held responsible for the non-delivery of the item(s) and no refund shall be issued in such event.

In the event that a delivery has to be rescheduled or re-routed, a re-delivery fee will apply.