Secret Floral

Flower Availability and Substitution
All products are subject to availability. In the event of any flower supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Sizing are for reference purpose only, Kindly allow a few CM of difference as wrapping and flower blooms may affect measurement.
The product photos shown at thefloristmarket website, it might be slightly a little different in term of the colour due to the brightness & photo editings.

In the event of any supply difficulties (flower/ greenery & fillers/ wrapper/ ribbon), we will replace with flowers of a similar (or greater) value while maintaining the overall look and feel of the arrangement.

Secret Floral will ensure that flowers are in good condition when they left us. However, there may be occasions that the flowers are damaged in transit. Should such an event occur, and the flowers are damaged to a level that you deem unacceptable, please contact and inform us immediately. Please note that you will need to send us a photo of the damaged flowers within Two (2) hours of receiving the flowers and we will assist you on flower care instruction.
We will assess the damage of the flowers and if we deem the flowers are in poor shape or form, we shall arrange for replacement flowers to be delivered to you on our next available delivery date. We do not accept returns due to the perishable nature of flowers.
We are not responsible for any order where the recipient refuses to accept the item.
As flowers are highly perishable items, we are unable to accept returns. We offer customers refund or replacement only if the product arrives in very poor shape or form (more than 50% of the flowers are wilted or dead).