Hera Bloom

Delivery Time
Everyday | 11am-6pm
We are unable to accommodate requests for time specific
deliveries to ensure fairness to all our customers
and maintain efficiency in our operations.


In the event that the order recipient is not around, we will deliver to the following:

Office:
For delivery to the office, we will deliver to the receptionist or recipient’s colleague.

House/Condo:
For delivery to house or condo, we will deliver to the recipient’s family member or to the security or management office.

Hospital:
Please be sure to include FULL NAME & ROOM NUMBERS of the recipient. We can't leave the arrangement at the reception, most receptionist do not help send directly to the rooms and the recipient won't be able to come down to receive them.



Re-Delivery Policy
In the event that delivery is unable to be completed due to

-the recipient is not around during the delivery

-the recipient not picking up call after multiple attempts

-no valid numbers/ wrong location given

we will not be held responsible and no refund shall be issued in such an event.


*Note: If a second delivery on the same day is required because the recipient was not present during the initial delivery, the second delivery will cost an additional RM20 borne by the sender.


Should the order be cancelled as a result of the sender not wanting to pay the re-delivery fee, no refund will be given. All re-delivery must arranged the next day as all of our products are perishable.


Please provide the exact location and phone number to reach the recipient, change of address are not allowed once the delivery is out.