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De Fleurbee was established in Year 2019 specializing in fresh cut flowers, soap flowers, gift box sets, decoration, and flora products.

Terms & Condition

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by De Fleurbee Gifts & Florists.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor and the pictures are illustration purpose only.
Bouquet size, bloom size and colour may not appear exactly the same from the pictures shown.
All flower bouquets are specially handmade from the latest seasonal flowers available by our wholehearted florists to create the bouquet that you have chosen.
De Fleurbee Gifts & Florists reserves the right to replace any product with another with equivalent value depending on its availability.
Delivery timeframe of customer orders is 10.30am – 8pm. (No specific request time)
Strictly not allow request change of flower design, delivery date, delivery address, greeting card and etc. after order placed.
In the event of recipient refuse to receive/accept the product. There is no refund to customer.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

Shipping / Delivery Policy

1. Standard delivery time is between 10:30am to 8:00pm on Monday – Friday.

2. If customer request to deliver on Saturday, Sunday and public holidays, customer need to pre-order 2 days in
advance.


Cancellation & Refund policy

1. Once order is confirmed, there is no cancellation of order and no refund will be given.

2. All the goods sold are not refundable.


Important Notice

1. If customer has specific request delivery time, kindly do not hesitate to contact our customer
support via Whatsapp (011-58767832) before order placement.

2. The customer is responsible to provide complete and accurate delivery information before
payment made in order to make sure the bouquets are delivered to the correct recipient.

3. It is customer responsible to ensure receiptent is available at the delivery date and delivery address when placed order.

4. If the receipient are unavailable to receive the bouquet during the delivery time, De Fleurbee will not be
responsible to rearrange logistics arrangement.

5. De Fleurbee will not responsible for incorrect or incomplete delivery address given by customer,
invalid contact number given, receipient not available at the delivery address, receiptent not answering the call,etc.

6. A redelivery charge of RM 20-60 will be charged to customer if wrong address given by customer or customer
request to change address on the day of delivery.

7. If case failed to received redelivery charges from customer, the product will be disposed and no refund will be given.