Sympathy Stand | Condolence 65

• Elegant flower delivery from RM 58
• We aim to bring happiness and joyful to everyone through the special day.

Changes of Order

If you would like to change the flower that you ordered / delivery details / message / etc, all requests must be made at least one day before the intended self collect/ delivery date by contacting us.

Cancellation of Order

Any cancellation order must be requested one day before the intended self collect/delivery date. There is a handling fee of 30% of the amount paid on each refund made.

Substitution
Flowers are seasonal. In the event of certain flower types or colours may be unavailable on the specific delivery day. All these mean that recreating the exact bouquet or arrangement pictured on the website may not always be possible. When substitution is necessary, we will strive to ensure that the final bouquet or arrangement closely resembles what you see on the website.

For filler flowers, we will go ahead and substitute with flower types of equal/greater value while ensuring that the look and feel of the bouquet/arrangement remains the same.

But if the focal flowers are unavailable, our team will be able to call to inform you before starting work on your bouquet. We may then suggest a substitution of flowers.

Every effort will be made to maintain size, shape, and overall colour schemes of a bouquet or arrangement, but there may be some variance due to designer interpretation.

Should a certain food item be out of stock, we will replace it with something of equal or higher value. The same applies for products such as a wicker basket or a plush toy bear. We thank you for your understanding in this.

Please ensure that you have included the complete and accurate delivery information before payment made. This is to ensure that the recipient is available to receive the flowers when they are delivered. It is your responsibility to ensure that the recipient will be at the delivery address on the date and time you stated during the order confirmation.

Should our delivery driver encounter any difficulty during delivery, he or she will only wait at the provided address for a maximum of 10 minutes before moving to the next deliveries. In the event that a delivery has to be rescheduled or re-routed, a re-delivery fee will apply.

Floraland will not accept responsibility for late/non-delivery under the following conditions:

Incorrect/incomplete delivery address given.
No such person at the delivery address.
Recipient not present during stated delivery hours at delivery address. Eg: recipient on leave / MC when delivering to an office address and receptionist refusing to grant access into premises or sign off for him/her.
Recipient not picking up the phone to accept the order.
No valid contact number given.
For redirection and redelivery of orders, there will be a surcharge of RM 20 per trip. This is if the delivery driver goes straight from the failed delivery attempt at the delivery location to an alternative address.