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Product Description:
Id: #34111
* Features Bouquet of 12pcs Ferrero Rocher with 12 stalks Fake Rose.
* Approximate dimension: 40cm(W) x 45cm(H)
* Product pictures are shown for illustration purposes only. The actual product may vary due to product enhancement.
* The delivery time frame is between 9.00am to 6.00pm (Monday-Friday) ; 9.00am to 2.00pm (Saturday) according to our internal delivery arrangement. No specific timing is allowed.
Ferrero Rocher Bouquet 10
RM218.00
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DESIGNED AND HANDCRAFTED BY
Florist Malaysia
14 Apr 2024
The bear that come with the delivery was totally different that what was advertise in the website plus the wording on the bear was delivered was totally inappropriate for the occasion😡How can you substitute something without referring to the buyer😡
Florist Reply:
Thank you very much for your feedback and we are very sorry for the inconvenience caused. Kindly allow us to reply and explain to your concern. Regarding the changes of Soft Toy’s (Bear) design, we had stated it on our Terms and Conditions page(https://thefloristmarket.com/vendor/bloom.com.my/terms).* Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.
* In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items or latest to be 12 hours from the time we delivered as most of our products are perishable.
Order status :
10/04/2024 11:03 PM : Order received for delivery on 12/04/2024
11/04/2024 : Production. We found that the Bear published(Clothes with Love drawing) left last pcs and not in good shape. Due to time constraints (Internal targeting delivery: by 2pm on 12/04/2024), we replaced it with a higher value Bear which is holding Love pillow with the wording of (I Love You). From our point of view, the meaning of ‘Love’ is broad and not limited only to couples.
12/04/2024 1:40 PM : Delivery done
14/04/2024 : Review submitted (We didn’t receive any feedback from you about your dissatisfaction beforehand)
Last but not least, we admit that there is room for improvement on our end and we are happy to proceed with compensation or replacement if you reach us out within 12 hours from the time the recipient receives it. Thank you and once again, we are sorry for the inconvenience caused.
16 Feb 2023
Well packed and delivered on time!
16 Feb 2023
20 Jan 2023
15 Oct 2022
* Production *
- Product pictures are shown for illustration purpose only. Fresh cut flowers might not fully bloom upon delivery.
- The color tones and sizes of flower buds might be slightly different from the pictures shown, depending on how the flowers are grown.
* Substitution *
- Flowers, Fillers/sub-flowers, Non-flower items (e.g. baby gifts/boxes etc) :-
We reserve the right to substitute any of the items based on availability to the most similar one which is available at the date of the order or delivery. We ensure that items replaced will be either equivalent or in a higher value.
- Soft toy products :-
In most cases, the design of soft toy will be same as published but it might be a difference on the clothes or colour. If you need specific colour due to specific reason, kindly contact us to check further and confirmation before you placing an order. Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.
* Complaint/Feedback *
- In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products in order for us to initiate the investigation as most of our products are perishable.
- Kindly keeping the products in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collecting back the product delivered) the cause of issue. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient or we only received the complaint/feedback 12 hours after the time product delivered.
- Product pictures are shown for illustration purpose only. Fresh cut flowers might not fully bloom upon delivery.
- The color tones and sizes of flower buds might be slightly different from the pictures shown, depending on how the flowers are grown.
* Substitution *
- Flowers, Fillers/sub-flowers, Non-flower items (e.g. baby gifts/boxes etc) :-
We reserve the right to substitute any of the items based on availability to the most similar one which is available at the date of the order or delivery. We ensure that items replaced will be either equivalent or in a higher value.
- Soft toy products :-
In most cases, the design of soft toy will be same as published but it might be a difference on the clothes or colour. If you need specific colour due to specific reason, kindly contact us to check further and confirmation before you placing an order. Just in case the soft toy published has been out of stock, we will changing to similar design and ensure that items replaced will be either equivalent or in a higher value.
* Complaint/Feedback *
- In the event of complaint or feedback, kindly provide the product pictures (clear & close-up shot on defect item) immediately once received the items via e-mail or latest to be 12 hours from the time we delivered the products in order for us to initiate the investigation as most of our products are perishable.
- Kindly keeping the products in original packaging/layout and do not proceed with any alteration/remove/dispose of structure/ingredient on it for us to investigate (We might need to collecting back the product delivered) the cause of issue. Sorry to informed that to be fair with all parties, we reserved the right of not to investigate/compensate any complaints submitted if the products been removed/altered/disposed by recipient or we only received the complaint/feedback 12 hours after the time product delivered.
Our standard delivery timing :-
o Monday to Friday : 9.00am to 6.00pm
o Saturday : 9.00am to 2.00pm
o Public Holiday : Closed
*** Delivery will be done anytime within the time mentioned above according to our internal delivery arrangement
* To ensure smooth delivery, please provide complete address and contact details of recipient.
* At restricted areas (e.g. KLCC office tower, Menara Celcom, government building etc), delivery will be only proceeded upon recipient answering the call.
* Our delivery team will only try the best to deliver the products to the named recipient directly.
* We might deliver the products to receptionist/colleague/neighbour/family member/representative/security post/friend/doorstep if the targeted recipient is not available or busy at the specified address provided during delivery.
o Monday to Friday : 9.00am to 6.00pm
o Saturday : 9.00am to 2.00pm
o Public Holiday : Closed
*** Delivery will be done anytime within the time mentioned above according to our internal delivery arrangement
* To ensure smooth delivery, please provide complete address and contact details of recipient.
* At restricted areas (e.g. KLCC office tower, Menara Celcom, government building etc), delivery will be only proceeded upon recipient answering the call.
* Our delivery team will only try the best to deliver the products to the named recipient directly.
* We might deliver the products to receptionist/colleague/neighbour/family member/representative/security post/friend/doorstep if the targeted recipient is not available or busy at the specified address provided during delivery.
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